My watch fell into disuse when I purchased a Treo 650p and I decided to let the service lapse. I tried to cancel via Microsoft's billing site, but they appear to purposely make cancellation as near impossible as possible.
Considering that the credit card expired in May 2008, I did not think that I would need to worry about a re-bull in December 2008; it should be declined and all would be canceled.
This was not the case- Microsoft's 'automated billing system' apparently ignores expired credit card info- as does PayPal- and charges the amount against the account.
I disputed the amount with PayPal and it was credited- only to be 'corrected' 30 days later and re-charged to my credit card (this is yet another personal negative mark against PayPal). The second dispute against the same charge was ignored.
To officially cancel service, I must:
- Login to billing.microsoft.com
- Select the service on the billing site
- Find the 'cancel' button
- figure out which of the 15 differnet sites I need to go to to cancel (in this case, MSN direct)
- Login to msndirect.com
- Look on the MSN direct for my service
- Find the 'cancel' button again
- No online canceling; for navigation devices, call 1-866-658-7032
- Call the number
- Go through the teleprompt- 3 levels deep until I find 'MSN Direct Watches'
- Wait for the last prompt of 'Press 4 to cancel'
- Wait in a queue (not bad- a few minutes)
- Verify my email address, phone number and address
- Explain why I am canceling (there is no watch on the account- and It was deleted from my account over a year ago- WTF are you guys still billing me?)
- Get a confirmation number (followed by an email) for the cancellation
I will NEVER order anything from Microsoft that requires a credit card; if I do, it will be on one of the $3 refillable cards from WalMart.