tag:blogger.com,1999:blog-8180601.post6878317434807096775..comments2023-10-23T16:49:08.433-04:00Comments on Gadgets and Hacks: More Clear WiMax ComplaintsBroohttp://www.blogger.com/profile/07870384063922953405noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-8180601.post-78349108110076814682012-01-05T13:09:46.208-05:002012-01-05T13:09:46.208-05:00I would like to make a complaint. Clear is the wor...I would like to make a complaint. Clear is the worst. First the automatically deduct from someone elses credit card regardless if you only arrange to make a one time payment. The connection speeds are horribly slow. My first brandnew hotspot device(the newer model at that) completely went blank just because. Its like someone sent a signal to stop it from working i hadnt even had it for 4 months are you serious. So okay i agree to get another device mailed out for the processing fee cool until the send a refurbished device that was broken the piece where you plug the charger just fell in the device so now im responsible to pay another processing fee in i want to connect to the internet which of course you do hence what are you paying for? Clear is a getover please do your research DO NOT GET CLEAR, from experience they will be the ones getting YOU......Jem Richhttps://www.blogger.com/profile/06448411464878775681noreply@blogger.comtag:blogger.com,1999:blog-8180601.post-29294054561315955822011-02-07T13:23:25.751-05:002011-02-07T13:23:25.751-05:00My experience is similar.
I purchased a 4G+ mob...My experience is similar. <br /><br />I purchased a 4G+ mobile hotspot. I live in Carrollton, a northwest suburb of Dallas, TX. I signed up at Best Buy. No receipt either. When the unit arrived, it never connected at 4G at my home. The Clear sales person said I had good 4G access at my home. Wrong. I am in a "white" area of zero signal, and their support people confirmed that. Then to get the mobile capability of the unit, I drove around my town, and for a 30 minute trip, it only connected to 4G one time for 20 seconds. The rest was 3G. Some times it would say "connecting to 4G" for 5 minutes, and then go to 3G. The coverage maps show good 4G coverage for the main streets in Carrollton, but the hotspot never could connect.<br /><br />The unit arrived on a Friday. On Monday I called to cancel the contract and return the unit. Two weeks after they received the unit, I still have received the full refund. They refunded the hardware immediately, but they are talking about the prorated service I had for those 3 days, even though it never worked, regardless of the 14 trial period. Every time I call for service, the automated queue says more than expected call volume, and a 30 minute wait time.<br /><br />The coverage map for Carrollton is littered with "white spots" of no 4G service. Anyone traveling around Carrollton, form my experience, will only get reliable 3G service, but you will be charge for 4G.<br /><br />I'm still fighting with Clear to get a full refund. The refunded the hardware immediately when they received it. But it's been two weeks and they have kept $100, and are talking about pro-rated service fees. Of source it never worked, I had it for 4 days, and it was in the 14 day return period.<br /><br />It is a great idea. But my experience was that it never worked for me, the service wait times were really long, and their pretending to have given me 3 days of service and holding that back pro-rata is unreasonable.<br /><br />I specifically asked if there were speed caps or limits and I was told no. But from what I have read, that is also not true.<br /><br />I decided to purchase the Clear unit from Best Buy so if Clear did not honor their sales promises, maybe Best Buy will. I'll have to wait and see. <br /><br />What a disappointment.Anonymoushttps://www.blogger.com/profile/12771116473455642896noreply@blogger.com